I just paid off a credit card I got since I partially financed my fiance’s pretty engagement ring. Except for the first statement and the credit card itself, I have never received a statement from them. Only because I started to worry did I switch to managing the card online, and luckily I did or I would’ve missed a payment. Since the card’s paid off and I don’t like being jerked around like that, I called today to cancel the account. Here’s what took place after I mentioned the lack of statements being a reason to close the account.
Credit Card Woman: “I see here that we’ve had mail returned that was sent to you, so maybe the address is wrong.”
Me: “Okay, well you got me the first statement and the credit card just fine, so I don’t see how the address was suddenly wrong.”
Woman: “Can you confirm the address with me?”
Me: “And besides, why didn’t you guys try to let me know when you started getting mail back instead of waiting for me to call?”
Woman: “We’ve tried several times to let you know.”
Me: “Nobody’s called me.”
Woman: “Oh no sir, you misunderstand; they wouldn’t have called, we’ve sent letters saying we need to update your address because there’s a problem.”